FREQUENTLY ASKED QUESTIONS

Please follow this link to view our Returns Policy as well as our Privacy Policy.

1-Up Hardware Returns Policy
1-Up Hardware Privacy Policy

Please refer to our delivery cost guideline below . We deliver to all major Suburbs in Cape Town , and not all areas are listed below.

Please feel free to enquire about delivery costs should your area not be listed.

R150 – R200 – Helderberg ( Strand , Somerset West , Gordons Bay )

R250 – R300 – Southern Suburbs , Northern Suburbs

R250 – R 300 – Macassar  , Eerste River , Croydon , Raithby

R300 – R350 – Sir Lowry’s Pass , Grabouw , Elgin

R300 – R350 – Salt River , Woodstock , Observatory

R300 – R350 – Stellenbosch , Mitchells Plain , Muizenberg

R35 – R400 – Century City , Milnerton , Table View , Blouberg

R500 – Betties Bay ,Kleinmond ,Pringle Bay , Rooi Els

R500  – Fish Hoek , Simons Town , Paarl , Franshoek , Hout Bay

  • All Transport/Delivery costs include Labour
  • Delivery within 24-48 Hours upon receiving cleared payment via EFT
  • We offload within 5 Meters from vehicle only
  • Trucks & Vehicles only allowed to park on street & not on property

 

Payments can be made via EFT . We bank with Standard Bank

If your order is urgent we kindly request that you complete an immediate transfer to prevent any delays. Goods will only be released for delivery or collection once the payment is reflecting in our account and has been cleared by our finance department.

Delivery will take place within 72 hours of receiving payment. Delivery times may differ on orders placed/paid on a Friday Saturday , Sunday and Public Holidays ; You are more than welcome to give us a call so that we can follow up on your delivery for you or email us at info@1uphardware.co.za

Our Online Store is Open throughout the Festive Season.

Online Deliveries will take place on the Days the Store is Trading  .

Our Store will be closed on the 25th and 26 December  as well as the 1st and 2nd January.

Deliveries will take place on the 28th ,29th and 30th December.

We will not be delivering any orders on the 31st December and  Normal delivery schedule will resume on the 3rd January.

We appreciate and value your business and thank you for your understanding.

 

Yes you are most welcome to order from any other area outisde of our shipping zones using the local pickup option. You can then arrange your own collection of your order or your own courier service and collect at our store in Strand , Cape Town.

If your postal code does not work at checkout , try using a postal code of an area close to you , or contact us and we will glady assist you in placing your online order.

CONTACT US FOR MORE INFORMATION

    EPPING BRANCH – 021 534 0508

    STRAND BRANCH – 021 300 6961

    ONLINE WHATSAPP – 063 188 0329

    online@1uphardware.co.za